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Dear colleagues,

​SFE has realised that too often you find yourself destituted of documents in case of leave of absence. Indeed everyone does not have all the contacts and access to application to carry out his administrative steps.

SFE wishes you a very happy holiday!

Emails and Sysper Access

You can access to Webmail, Sysper, ARES, JSIS online and Staff Matters Portal.

JSIS on line/direct billing

Medical cover certificate

We strongly advise you to print and take with you the necessary forms.


The certificate of medical cover can easily also be found on JSIS on line > create a request > my certificates

PDF documents

WARNING: the document "Reimbursement request" specifies the PMO address at SC27. It is a mistake. You must send your documents to Merode (MERO, Avenue de Tervueren 41, 1040 Etterbeek)

Remote & Staff Matters
PDF Documents
JSIS/Direct billing...
Insurances & Repatriation

Insurances & Repatriation


SFE offers you several insurance offers with our partner.


In addition to Health Insurance / Hospitalization, House, Vehicle, our partner MB-Consult also offers you an offer for repatriation. Very useful for traveling abroad!


Click here for more information

Certificates (illness absence)

In case of illness absence, the medical certificate must be sent within 5 calendar days. Do not forget to add your personal number!

ATTENTION : weekends and holidays count as working days!

When the illness starts during an annual holiday, you must send it within 48 hours and provide other information in addition to the certificate, such as: Date of sickness, dates of your planned annual leave, your personal number, your accurate contacts (phone number and postal address, even you're at home), and name, address and phone number of your prescribing physician.

Certificates (illness absence)

Medical Service Contact (Brussels)

Several possibilities:

  • 0032 2 295 69 83

  • 0032 2 295 69 84

  • Fax : 0032 2 299 20 56

Or via your leave manager via the Staff Matters portal.

Medical certificates

By e-mail:


Post: (new address!)

European Commission

HR D.6

BREY 04/322

1049 Brussels (Belgium)

Medical Service Brussels

Medical Service Contact 


By e-mail:



Internal post: Medical Service, DRB B-1

Post: European Commission, Medical Service, DRB B-1, L-2920 Luxembourg

Medicall Service Ispra
Medical Service Luxembourg

Medical Service 

Contact (Ispra)

By e-mail:


Post: Building 4 - TP40 - Via Enrico Fermi 2749 - 21027 Ispra

Helpdesks family allowances etc...

Commission and EEAS staff, affected in European Union (from MyIntracom):

Brussels, Grange, and Representations in Member States, CCR (all sites), HR/PMO/OIB in Ispra

•HELPDESK Salaries & Individual rights – Unit PMO.1

Tel: +32-2-29 93333 (9h30 to 12h30)

Staff of Executive Agencies: Local HR responsible

Retired / Jobseekers: +32-2-299 3747 or +32-2-296 4867



• Tel: 34761

• Tel: 32598

• Tel: 31694

• Tel: 34252

• Tel.: 33445

• Tel.: 37327

Sector " School allowances " - SEAE.BA.HR.6


• Letters A to De Z – Tel. : *96 4577

• Letters Dea to K – Tel. : *96 5528

• Letters L to Q – Tel. : *96 4239

• Letters R to Z – Tel. : *96 3121

Luxembourg PMO.5
Helpdesks family allowances

You need a computer?

You do not have a computer at home or / and you want to print or / and perform your administrative tasks? Contact the secretariat to go to SFE premises :

You need a computer?
Disclaimer: the SFE union, which undertakes to search and distribute all the latest information, is not responsible for any error, omission or modification of the PMO or the DG HR that could happen without notice.
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